Introduction

Welcome to StreamHaven! Your privacy is important to us. This Privacy Policy explains how Aurora Entertainment Group, operating under the name StreamHaven ("we," "us," or "our"), collects, uses, and shares information about you when you use our website, mobile application, and other online services (collectively, the "Services"). This policy applies to all users of our Services, regardless of location.

By using our Services, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not use our Services. We may update this Privacy Policy from time to time, so please check back regularly for any changes. We will notify you of any material changes to this Privacy Policy by posting a notice on our website or by sending you an email.

Information We Collect

We collect several types of information from and about users of our Services, including:

• Personal Information: This includes information that can be used to identify you, such as your name, email address, postal address, phone number, username, and password. We collect this information when you register for an account, subscribe to our Services, participate in surveys, or contact us.
• Payment Information: If you subscribe to a paid version of our Services, we collect payment information, such as your credit card number, billing address, and other payment details. This information is processed by our third-party payment processor, and we do not store your full credit card number on our servers.
• Usage Information: We collect information about how you use our Services, such as the TV shows you watch, the time and duration of your viewing sessions, your search queries, and the pages you visit. This information helps us to improve our Services and personalize your experience.
• Device Information: We collect information about the devices you use to access our Services, such as the device type, operating system, browser type, IP address, and device identifiers. This information helps us to optimize our Services for different devices and to prevent fraud.
• Location Information: With your consent, we may collect information about your location, such as your precise location based on GPS or your approximate location based on your IP address. This information helps us to provide location-based services, such as recommending TV shows that are popular in your area.
• Cookies and Similar Technologies: We use cookies, web beacons, and other similar technologies to collect information about your browsing activity. Cookies are small text files that are stored on your device and allow us to recognize you when you return to our Services. You can control the use of cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our Services. More information on this is located within our Cookies Policy.

How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Improve Our Services: We use your information to provide you with access to our Services, to personalize your experience, and to improve the quality and functionality of our Services.
• To Communicate with You: We use your information to communicate with you about your account, to respond to your inquiries, and to provide you with updates and promotional offers.
• To Process Payments: If you subscribe to a paid version of our Services, we use your payment information to process your payments and to prevent fraud.
• To Personalize Advertising: We may use your information to show you personalized advertising that is relevant to your interests. We may also share your information with third-party advertising partners for this purpose.
• To Conduct Research and Analysis: We use your information to conduct research and analysis to better understand how our Services are used and to identify areas for improvement.
• To Comply with Legal Obligations: We may use your information to comply with legal obligations, such as responding to subpoenas or court orders.

How We Share Your Information

We may share your information with third parties in the following circumstances:

• With Service Providers: We share your information with third-party service providers who help us to provide our Services, such as payment processors, data storage providers, and marketing service providers. These service providers are contractually obligated to protect your information and to use it only for the purposes for which we disclose it to them.
• With Advertising Partners: We may share your information with third-party advertising partners to show you personalized advertising. These advertising partners may use cookies and other similar technologies to collect information about your browsing activity.
• With Business Partners: We may share your information with business partners who offer products or services that may be of interest to you.
• In Connection with a Business Transaction: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, we may share your information with the other parties involved in the transaction.
• To Comply with Legal Obligations: We may disclose your information to law enforcement agencies, government officials, or other third parties if we are required to do so by law or legal process.
• To Protect Our Rights: We may disclose your information to protect our rights, property, or safety, or the rights, property, or safety of others.

Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to correct any inaccurate or incomplete personal information we hold about you.
• Deletion: You have the right to request that we delete your personal information.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
• Restriction: You have the right to restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Using encryption to protect sensitive information, such as payment information.
• Implementing firewalls and intrusion detection systems to prevent unauthorized access to our systems.
• Regularly monitoring our systems for security vulnerabilities.
• Training our employees on data security best practices.

However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.

Children's Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected]. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete the information as soon as possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting a notice on our website or by sending you an email. Your continued use of our Services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

StreamHaven Privacy Team
Aurora Entertainment Group
123 Mariner's Way
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Email: [email protected]
Phone: 555-778-4283